Frequently Asked Questions

Do I need a referral to be assessed for orthotics?

A doctor or physiotherapist referral before the appointment is preferred but not required. Often, we can assess and determine if orthotics are required and then contact your physician for a referral if they agree with the treatment plan.

Where are the orthotics built?

Our lab in Kelowna fabricates most custom orthotics that we build. We also offer some prefabricated orthotics.

Are your orthotics covered under a warranty?

Yes, we guarantee what we build. Ortho Design guarantees the workmanship and durability of most orthotics for three months to one year, depending on the reason for repair.

What services do you provide?

Certified Orthotists are trained to assess and fit almost all external body bracing devices. Our staff have you covered head to toe. From cranial remolding helmets to foot orthotics and everything in between (well, maybe not the teeth). Some of our services include:
• Shoulder supports for chronic dislocation or postsurgical care; and hand, wrist and elbow orthoses.
• Our staff have extensive experience in braces for scoliosis management, spinal trauma and support for chronic back pain issues.
• A full spectrum of lower limb orthotics, from slender foot orthotics for dress shoes to full leg braces to help clients with spinal or neurological issues stand and move.

Do you have braces for sports injuries or protection from injury?

Ortho Design uses several different types of sports braces to protect and enhance function for clients with injuries. We cast for custom sports knee braces and use several top-rated manufacturers to build these for us. Our most commonly used brace is the Townsend Premier, which is built on a cast of the client’s leg. It is a more time-consuming method to capture the shape of a leg, but the results are well worth it. Ortho Design carries ankle braces for acute or chronic ankle instabilities. We can also custom fabricate ankle braces for those who require solid protection with high performance.

Can I wear foot orthotics in any shoe?

At the initial assessment, we ask that you bring the shoes you normally wear. We will attempt to fabricate an orthotic that will work with your lifestyle and the shoes you already have. However, we may recommend a different type of shoe that would be beneficial for your particular treatment goal.

Is your facility wheelchair accessible?

Yes, we have two wheelchair accessible parking spots large enough to fit a van with a lift.

Does everyone who has an assessment have an orthotic recommended?

No, we will give you the best advice for your treatment plan after a thorough assessment. This may include designing and fabricating an orthotic or referring you to other medical specialists such as your GP, a physiatrist, physiotherapist or a surgeon.

What do I need to bring to my first appointment?

We ask that you bring shoes you generally wear, preferably an older pair of shoes with a wear pattern if we are assessing for foot orthotics. If you have had any previous orthotics of any type made, please bring them to the appointment as well. If we are assessing the lower limbs, a pair of shorts so that we may observe the whole limb during our gait assessment. Please plan on at least 45 minutes for your initial appointment.

How often should foot orthotics be replaced?

A pair of hard plastic foot orthotics can last up to 20 years with some maintenance on the cover. If you have been fitted with a softer type of orthotic, you may find that it needs replacement within 3 to 5 years. If symptoms change with time or your foot has changed shape, you may require a remould to achieve the best function.

Who pays for orthotics? Are they covered under regular medical benefits?

If a client is under 18 years of age, they may be able to get full or partial funding through the Fair Care Pharmacare program. There is some coverage for people on social assistance and First Nations clients. Private insurance companies often will cover foot orthotics and other bracing devices, but you must check with your health insurance plan as to your eligibility. If you have any questions, don’t hesitate to contact our office team, who will guide you through the payment options. Clients sent to Ortho Design from Worksafe and ICBC will have coverage under these respective agencies. We will complete most applications and provide as much advice and assistance as you need.

Funding for Your Orthoses

There are so many different types of providers for orthotics, why choose a Certified Orthotist?

Certified Orthotists have the biggest toolbox for providing the different services needed. This means we can assess, fabricate and fit all devices or external supports. Because we build most of our orthotics in-house, we can service, adjust and replace them in our own lab. We supervise every step of your bracing treatment to ensure an optimal outcome.

How do I arrange for an appointment?

Simply call our office or ask your physician to directly fax your referral to us. To get in touch, click the link below.

Helpful Downloads

Applying for Funding

Email To:

info@orthodesignbc.com

Call:

Toll Free: 1-888-913-7919

Kelowna: 778-478-7014

Serving the Central Okanagan, North Okanagan,
Columbia-Shuswap, Kootenay Boundary, Central Kootenay & Okanagan-Similkameen Districts